New Scooter, New Business, New Experience

I finally picked up a new scooter. I needed something functional while I sort out the deal on the old one.

The new one is a Yamaha Vino 125 that I bought new from a Motorcycle dealer. The entire experience has been drastically different.

For one thing, the scooter actually works. But more importantly, the entire sales process was smooth and comfortable.

The sales rep more more than courteous, and kept the process very customer focused. Specifically, he kept redoing the math on the total price of the scooter in order to make the deal seem better for me.

I'm sure he was mostly blowing smoke up my tailpipe, but it still felt good to have someone looking out for me.

The point here is really about a customer's perception. The truth rarely matters to most people. It's the perception that counts. Of course, the gap between the two can never be too wide, or customers will see through it.