However, I would rather not silently fume about their mistreatments and policy, nor flame message boards about their incompetence. Rather, I will use my experiences with this vendor and expertise in marketing to illustrate business fundamentals that any consumer or company should keep in mind. Hopefully I'll help a few people along the way.
Here is the background information that will help frame the circumstances of my misfortunes.
- Mid-August 2007: Purchased a Vento Zip 50cc scooter from Scootertronics. Visited the Showroom located at 1936 Liberty Rd, Sykesville, MD 21784, (410)-549-1991
- Late August 2007: My red Vento Zip was assembled and delivered 11 days later
- Early September 2007: Scooter breaks down on the street. Will no longer start, needs to be pushed home. A call is made to scootertronics, and a pickup is scheduled
- Mid September 2007: Scooter is picked up after a few weeks of waiting, and repairs are attempted
- Mid September 2007 to Late October 2007 (Repair period 1): Attempts to fix the problem. Orders replacement part. Reorders replacement part after getting the wrong one. Replacement parts don't solve problem
- Late October 2007: Replacement scooter is ordered (covered by Vento for 1 year)
- Early November 2007: Scooter #2 is delivered
- Mid November 2007: Vento Zip #2 breaks down- won't start up
- Mid- November 2007 to Mid January 2008: I wait for Scootertronics to come pick up the broken scooter
- Mid January 2008: In order to try and help them out, I rent a truck and deliver the scooter to their shop
- Late January 2008: Scooter #2 is repaired
- Late Janaury 2008 to Early April 2008: I wait for Scootertronics to find a convenient time to deliver Vento Zip #2
- Early April 2008: Scooter #2 is delivered
- Mid April 2008: Scooter #2 breaks down AGAIN. Same symptoms.
And that's where I am now. In the following posts, I'll dig a little deeper into how business should have been handled.
0 comments:
Post a Comment